Effective May 22, 2018
Star Island Games deliver fun, social entertainment experiences to people around the world. In pursuit of our mission, we collect and use certain information from our players. Being transparent about our use of players’ information and respecting their privacy is incredibly important to Star Island Games.
This Privacy Policy applies when you use our Services (described below). Please read it before using Star Island Games’ Services because it will tell you how we collect, store, use, and disclose your personal information when providing these Services to you.
If you have questions, comments, or concerns regarding our Privacy Policy or practices, please Contact Us.
Star Island Games offers a variety of online and mobile games. Our Privacy Policy applies whenever you use our “Services,” which means our games, products, services, content, StarIslandGames.com, and/or other domains or websites operated by Star Island Games. It describes the ways we use your information and your rights and choices concerning your information.
Star Island Games develops and publishes social games for web and mobile devices. “Star Island Games,” “we,” “our,” or “us” in this Privacy Policy refers to Star Island Games LLC and any other corporate entities under common ownership with Star Island Games LLC.
For purposes of data protection laws Star Island Games LLC is the “data controller” of your personal information. We will refer to countries in the European Union (EU) and the European Economic Area (EEA) and Switzerland collectively as the “European Countries” in this Privacy Policy.
This Privacy Policy applies whenever you use our “Services,” which means our games, products, services, content, StarIslandGames.com, and/or other domains or websites operated by Star Island Games. It describes how we collect, store, use, and disclose your personal information when providing these Services to you, and your rights and choices concerning your information. If you do not want Star Island Games to collect, store, use, or share your information in the ways described in this Privacy Policy, you may not play Star Island Games’ games or use Star Island Games’ other Services.
We’ll collect and store any information that you provide to us, including when you create your account or a player profile.
We’ll collect information that you provide to us about your contacts, but be sure to ask their permission first.
We may give you the ability to import your address book contacts or to manually enter them so that you can locate your contacts using Star Island Games Services and invite them to join you in our games or other aspects of our Services. You are responsible for getting your contacts’ permission before you give their contact details to us. We may also get information about you from other Star Island Games users importing or entering their contacts. We use and may store this contact information to help you and your contacts connect through our Services. If you want to remove your contacts stored by us, follow any instructions provided in the Service to request that we remove them from our systems or Contact Us. If you need to enter a password to allow us to access your address book, we will not store that password.
We’ll collect information about the ways you use and interact with our Services.
When you use our Services, we’ll collect information about the ways in which you use and interact with our Services, such as when and for how long you play our games, game features and other players you interact with, purchases you make, progress or levels you achieve, and other gameplay activities.
If you choose to use communication features in Star Island Games Services that allow you to communicate or share information with other players, then we’ll collect information on what is communicated or shared. This includes:
We may access in real-time, record, and/or store archives of these communications, comments, photos, drawings, and other user-generated content on Star Island Games’ servers to make use of them to protect the safety and well-being of our players; to protect Star Island Games’ rights and property in connection with our Services; to conduct research; to operate, improve, personalize, and optimize our Services and our players’ experiences, including through the use of analytics; and to manage and deliver advertising. Where required by law, we will seek your consent for this.
We’ll collect information related to any purchases you make.
If you purchase in-game virtual currency or items in a game you play on StarIslandGames.com, our third-party payment processor will collect the billing and financial information it needs to process your charges. This may include your postal address, e-mail address, and financial information. Star Island Games’s payment processors do not share your financial information, like credit card numbers, with Star Island Games, but they may share non-financial information with us related to your purchases, like your name, billing address, and the items purchased.
When you play Star Island Games’ games or access any of our other Services on connected third-party applications or platforms (like Facebook, Apple, Google, or Amazon), any purchases you make will be processed by that third-party application and subject to that third-party application’s terms of service and privacy policy. For these purchases, Star Island Games does not receive your financial information, but may receive non-financial information related to your purchases, like your name, approximate physical location, and the items purchased. The information Star Island Games receives depends on the Star Island Games game you’re playing and the third-party application. Please note that purchases of third-party credits or currencies are also subject to those parties’ terms of service and privacy policies.
We’ll keep a record of any correspondence between us.
When you ask for help from our Customer Support team, we will collect and store the contact information you give them (generally, your name and e-mail address), information about your game play or activity on our Services, and your Star Island Games player and/or social network ID number. We will also store the communications you have with our Customer Service team and any additional information in those communications in order to provide support and improve the Services.
We’ll collect some information from other companies, including social networks, if you access our games through your accounts with those companies or you choose to connect your accounts with those companies to our games.
If you play Star Island Games’ games or access any of our other Services on connected third-party applications or connect our Services to any third-party applications, including social networks like Facebook, Star Island Games may receive certain information about you from the provider of the third-party application. The information we receive depends on the Star Island Games game you’re playing, the third-party application, your privacy settings, and, if applicable, your friends’ privacy settings on that third-party application.
For example, Star Island Games may collect and store some or all of the following information from the provider of the connected third-party application:
If you access our Services from a third-party application or connect our Services to a third-party application, you should also read that third-party application’s terms of service and privacy policy.
If you are unclear about what information a third-party application is sharing with us, please go to the third-party application to find out more about their privacy practices.
We’ll collect information about your device and how you use our Services, including using cookies.
We use cookies and other similar technologies (e.g., beacons, pixel tags, clear gifs, and device identifiers) to recognize you and/or your device(s) on, off, and across different Services and devices.
We, our service providers, and our business partners use these cookies and other similar technologies to collect and analyze certain kinds of technical information, including:
In some cases, we will connect the above information with your social network ID or Star Island Games user ID.
If you play Star Island Games games on a mobile device, in addition to your device identifiers (described above), we may also collect:
If you want to adjust your privacy preferences on your device, please see How to Access, Update, and Manage Your Personal Information.
We may collect information from other third-party sources. Where we do, we’ll let you know.
We may collect or receive information about you from other sources like third-party information providers. We use this information along with information you provide us directly, for example, to help you and your friends connect or to serve you advertising more tailored to your interests.
We use your information to provide, personalize, maintain the security of, and improve the Services you use; to maintain our business operations; and to exercise, defend or establish our rights.
We use your information under several legal bases, including to perform our contract with you, for our legitimate business interests, to comply with our legal obligations, or otherwise with your consent.
The main use of the information we collect and store is to provide you with the Services you request from us and to improve your gaming experience, but there are other uses as well. The uses for which we collect and store your information include:
If you are located in the European Countries (defined above in Section 1), our legal basis for collecting and using the information described above depends on what the information is and the context in which we collect it.
However, we’ll normally collect information from you only where we need it to perform our contract with you, where the processing is in our legitimate interests (provided that these aren’t overridden by your interests or rights), or if we otherwise have your consent.
In some cases, we may also have a legal obligation or need to collect information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example, another player).
If we ask you to provide information to comply with a legal requirement or to perform a contract with you, this will normally be clear from the context in which we are asking you to provide your information (for example, when we ask you to provide a username to access our Services, this will be to create an account for you in accordance with our Terms of Service), and, if not, we will provide an explanation to you at the relevant time. We will also make clear whether providing information is mandatory.
Similarly, if we collect and use your information in reliance on our legitimate interests (or those of any third party), it will be made clear to you at the relevant time what those legitimate interests are (such as personalizing our services and marketing, for example).
We’ll share your information with third parties when you use our Services under the circumstances described in this section.
We’ll share some of your information with your friends and other Star Island Games players that you’re playing with to facilitate your gaming interactions with them.
We may share your information, including personal information, with third parties or allow third parties to collect this information from our Services in the following circumstances:
Star Island Games’ games and Services support and often encourage you to interact with other players. In most Star Island Games games, if you play through a social network or connect to a social network (for example, Facebook), your social network friends who also play a Star Island Games game will see your name, photo, player profile (which may include the information described above in Information About You That You Share With Us Directly), and descriptions of your in-game activity (including any Star Island Games games you have played).
In addition, in many Star Island Games games, other players, regardless of whether they are your social network friends, will be able to see your player profile (as described above); view descriptions of your in-game activity; communicate with you within our Services; and send you game requests or friend requests through our Services or the related social network.
We’ll share some of your information with advertisers to tailor the advertisements you see when you use our Services to your interests and to enable us to offer some of our Services for free.
We use advertising to enable us to offer some of our games, game features, and other Services for free. These advertisements may include, without limitation, banner ads on game boards or Services themselves, as full-screen ads between moves or games, or through an “offer wall” in which third-party advertisers offer to provide virtual currency or other in-game items to players in exchange for watching an advertisement or for completing a task, such as signing up for an account with one of the advertisers, completing a survey, or finishing a particular game level. Offer walls are hosted by third-party offer wall providers, and the offers are made by third-party advertisers, not by Star Island Games.
We do not actively share personal information that directly identifies you with third-party advertisers for their direct marketing purposes unless you give us your consent.
To enable advertisers, ad networks, and offer wall providers to serve you with more relevant ads, they may collect, or we may collect and share with them, the following types of information when you use our Services:
In addition to serving you with relevant ads, the information collected may be used to:
Advertisers or ad networks may collect this information through the use of cookies and other similar tracking technologies, and they may use a single tracking technology or multiple tracking technologies at the same time.
Please note, after clicking on a third-party advertisement or offer, you may no longer be on a site or app controlled by Star Island Games or the social network through which you are playing Star Island Games’ games.
If you do not want to receive tailored in-application advertisements from third parties, please see How to Access, Update, and Manage Your Personal Information. Please note that the practices of third-party companies delivering advertisements on our Services are subject to those companies’ own privacy policies.
We’ll share your information if necessary for safety, security, or compliance with law.
Your information, and the contents of all of your online communications in our Services and between you and Star Island Games may be accessed and monitored as needed to provide our Service and may be disclosed:
We’ll share your information with the third-party service providers and business partners that we work with to bring you our Services.
We will share your information with third-party companies who perform services on our behalf, like payment processing, analytics, analysis, hosting services, customer service, marketing, and advertising optimization. We will also share your information with our third-party business partners who assist us in delivering and optimizing our Services, such as our platform partners (Apple, Google, Facebook, Amazon, etc.). Where we share your information with third-party service providers and business partners, we ensure that we have appropriate agreements in place to protect your information (as required by applicable data protection laws).
We’ll share your information with the interested party if we undergo or evaluate undergoing a sale or merger.
In the event that Star Island Games undergoes or evaluates undergoing a business transition, like a merger, acquisition by another company, or sale of all or part of its assets (like selling a game), we may disclose or transfer all of your information, including personal information, to the successor organization in the transition. We will make reasonable efforts to let you and other players know (in the way described in Changes to Our Privacy Policy) of the business transition before transferring your personal information.
We may share some of your information with other third parties if we have your consent to do so.
In addition to the sharing described above, we may share your information with other third parties or allow them to collect your information from our Services in some ways not specifically described in this Privacy Policy if we have your consent to do so.
If you’re a user located in the European Countries, you have certain rights with respect to your personal information.
If you are located in the European Countries (defined above in Section 1), you have the following data protection rights:
Accessing and Deleting Personal Information Held by Star Island Games
For deletion requests, we will take reasonable measures to delete your personal information from our records. If you have sent content through or posted content on the Service, we may not be able to delete it. We will keep certain records (e.g., personal information relating to payments or customer service matters) where we need (and have rights) to, such as for legal or accounting purposes. We’ll also keep information in order to exercise, defend, or establish our rights.
To manage the information we receive from third-party applications or platforms and from your mobile device, use the tools and settings provided by the third-party application and your mobile device.
To manage the information Star Island Games receives about you from a third-party application or platform where you play our games, like Facebook, Apple, Google, or Amazon, you will need to follow the third-party application’s instructions for updating your information and changing your privacy settings. The privacy management tools for applications on Facebook can be found here.
You also can manage many aspects of information collection and use from your mobile device by visiting the “settings” page of your mobile device or web browser and reviewing the access permissions of each Star Island Games game / application.
Once Star Island Games receives your information from a third-party application / platform or your mobile device, that information is stored and used by Star Island Games in accordance with this Privacy Policy. You may access and update that information as described above.
You can unsubscribe from promotional emails by clicking the “unsubscribe” link. You can opt out of mobile push notifications in your device’s settings page.
If you want to stop receiving promotional e-mails from Star Island Games, click on the “unsubscribe” link at the bottom of any promotional email from Star Island Games. Your unsubscribe request or e-mail preferences change will be processed promptly, and in no event longer than ten business days. During that processing period, you may receive additional promotional emails from us.
If you want to stop receiving push notifications, which are messages an app sends you on your mobile device even when the app is not on, you can turn off push notifications by visiting your mobile device’s “settings” page.
Please note that if you opt out of receiving promotional communications from us, we may still communicate with you from time to time if we need to provide you with information about the Services you are using from us, if we need to request information from you with respect to a transaction initiated by you, or for other legitimate non-marketing reasons, for example, if we update this Privacy Policy.
We don’t respond to Do Not Track signals.
At this time, there is no general agreement on how companies like Star Island Games should interpret Do Not Track signals. Star Island Games does not currently respond to Do Not Track signals, whether that signal is received on a computer or on a mobile device. You can learn more about Do Not Track here.
We aren’t responsible for the ways in which third parties use your information (other than our service providers acting under our instructions).
Our websites and games may contain advertisements from “Third-Party Services,” meaning companies other than Star Island Games, that may link to their own websites, online services, or mobile applications. We are not responsible for the privacy practices or the content of these Third-Party Services. If you have any questions about how these Third-Party Services use your information, you should review their policies and contact them directly.
We seek to ensure that we do not collect information from children.
Generally speaking, most of our Services are not intended for children under the age of 16 (collectively, “Children”). Children are not permitted to use these Services, and we do not knowingly collect any personal information from Children.
How long we retain your personal information depends on why we collected it and how we use it, but we will not retain your personal information for longer than is necessary for our business purposes or for legal requirements.
We will retain personal information about you and connected with your account and/or the Services you use from until you ask us to delete your personal information.
We work hard to protect your information but you also have a role to play.
We implement reasonable and appropriate security measures to help protect the security of your information both online and offline and to ensure that your data is treated securely and in accordance with this Privacy Policy. These measures vary based upon the sensitivity of your information.
If you have an account registered directly with Star Island Games, your profile information is protected by the password you use to access your Star Island Games account. It is important that you protect and maintain your Star Island Games account’s security and that you immediately tell us of any unauthorized use of your account. If you forget the password to your Star Island Games account, the Services allow you to request that instructions be sent to you that explain how to reset your password. If you access our Services through a social network and your social network account is hacked or otherwise compromised, this may lead to someone accessing or deleting your Star Island Games game accounts without your permission. So, be careful to keep your social network account information, including your social network account password, secure as well. We urge you to log out of your Star Island Games account and any social network account you have used to access our Services when you are finished using them.
When you sign into your Star Island Games account or enter payment information, we and our third-party payment processor use encryption to transmit that information.
While we take precautions against possible security breaches of our Services and our customer databases and records, no website or Internet transmission is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, and we cannot guarantee the security of your information while it is being transmitted to our Service. Any transmission is at your own risk. If you have questions about the security of our websites, please Contact Us.
We’ll let you know about any material changes to this Privacy Policy.
If we decide to make material changes to our Privacy Policy, we will tell you and other players by placing a notice in-game or on www.starislandgames.com, or by sending you a notice to the e-mail address we have on file for you before the change becomes effective (and we will ask for your consent where required by law). We may supplement this process by placing notices on game blogs, social network pages, and/or player forums. You should periodically check www.starislandgames.com and this Privacy Policy for updates.
You can contact us with your questions, comments, or concerns.
If you have any questions, comments, or concerns regarding our Privacy Policy and/or privacy practices, please send an e-mail to privacy@starislandgames.com.